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Ranked "Highest in Residential Customer Satisfaction with Retail Electric Service in Texas, 6 Out of 7 Years."

Champion Energy Services received the highest numerical score among 20 residential electric service providers in Texas in the proprietary J.D. Power 2016 Retail Electric Provider Residential Customer Satisfaction Study℠. Study based on responses from 5,900 consumers, measuring the opinions of consumers who recently switched electric service providers. Results are based on experiences and perceptions of consumers surveyed between August 2015 and June 2016. Visit jdpower.com.

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J.D. POWER 2016 RETAIL ELECTRIC PROVIDER RESIDENTIAL CUSTOMER SATISFACTION STUDY

Company Overall Satisfaction

Overall Satisfaction

This score is based on how retail electric customers rate their overall experience with their retail electric provider.

 Enrollment

Enrollment

This score is based on how retail electric customers rate their enrollment/renewal experience with their provider.

 Billing

Billing

This score is based on how retail electric customers rate their provider's accuracy and ease of understanding the bill, and clarity of charges.

 Cost

Cost

This score is based on how retail electric customers rate their provider on attributes such as fairness of prices offered and availability of pricing options.

 Communication

Communication

This score is based on how retail electric customers rate their provider's ability to provide information and educate the consumer.

 Corporate Citizenship

Corporate Citizenship

This score is based on how retail electric customers rate their provider's support of the local community and their efforts to improve impact on the environment.

 Customer Service

Customer Service

This score is based on how retail electric customers rate interaction with automated telephone response systems (ATRS), local service representatives, and performance of Web service.
Champion Energy
First Choice Power
4Change Energy
Bounce Energy
Green Mountain Energy
TriEagle Energy
Ambit Energy
StarTex Power
Stream Energy
Cirro Energy
Amigo Energy
Direct Energy
CPL Retail Energy
Gexa Energy
Spark Energy
Reliant Energy
Pennywise Power
TXU Energy
Just Energy
Infinite Energy

Power Circle Ratings:

  • Among the Best
  • Better than Most
  • About Average
  • The Rest

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